Inspection KPIs

• Number of completed inspections
• Average time per inspection
• On-time completion rate
• Inspection backlog count

Inspector KPIs

• Number of inspectors
• Inspector utilization rate
• Inspector performance metrics
  • customer satisfaction
  • inspection quality
  • report quality
• Inspector CE progress
• License & certification status

Customers

• Number of new clients
• Client retention rate
• NPS (Net Promoter Score)
• Other Customer Satisfaction Metrics
• Customer acquisition cost
• Referred by realtor

Review Engagement

• Percentage of inspections with 5 star reviews